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08.26.2009 / Busting Online Banking Myths

Those of us who use online banking can not imagine what we would do without it. However, there are some of you out there who are still reluctant to trust your finances with the Web. Below, we crack open some myths about onine banking that might ease your mind.

"Those of us who use online banking can not imagine what we would do without it."

Myth: Online Banking Isn't Secure

Fact: Reputable financial institutions (especially First National Bank) are committed to protecting their customers and account information. At First National, we use a variety of security features to keep your information safe - things like data encryption (coding your data), firewalls, password verification and logging you out if you have spent longer than a certain amount of time online. Remember! Be sure to established hard-to-guess passwords to ensure that your information is most secure.

Myth: Online Banking is Expensive

Fact: We can’t speak for every bank, as we each have our own policies regarding charges. At First National Bank, we offer Online Banking and BillPay to account holders at no cost. By cutting postage costs and using fewer checks with Online BillPay, you may even save money.

Myth: Online Banking is Complicated and Time Consuming

Fact: We’ve designed our program to cater to the average person, so you don’t have to be computer-savvy. If you can find our website and our blog, then chances are you will have NO problem with online banking! With First National Bank’s online system, you can gain access to your account 24/7 so you can check your balance, view images of cleared checks, download information into financial software (like Quicken), make credit card payments and more - even in the middle of the night.

Myth: You Lose Customer Service and Account Services with Online Banking

Fact: Just because you sign up for online banking doesn’t mean that you’ll miss out on quality service. Online banking is designed to make your experience better by letting you do your banking fast and conveniently - but remember that you can always hop into a branch if you need, or want to.  At First National Bank, we even offer optional online services like email alerts about account activity, check ordering, limit-increase requests, credit card balance transfers and more!

To learn more, visit www.firstnational.com and click on Online Services.

Posted at 09:01 AM | Permalink

Comments

Why do the on-line banking look like my old typewriter printing? It gives me the impression that is not safe or secure!
Posted by Drew at 02:58 PM, Aug 20, 2009

Thank you for your comment regarding the font on the online banking site.

The display of the First National Bank web site is dependent on the web browser. There are many different browsers on the market and they may display the site in different ways. Internet Explorer 8 (IE 8) has been known to display the typewriter printing that you described. To resolve this, try clicking on the 'Compatibility Mode' button on the toolbar. However, if you continue to experience display issues, contact our Customer Care Center.

The security of the web site is unrelated to how it may display in the browser. Most browsers display a security icon, often a small locked padlock, when you are on a secure web site. In Internet Explorer, the icon appears in the lower right corner of the browser. Firefox displays a padlock icon in the lower right corner of the browser and displays a padlock icon at the end of the web address field. In Safari, the icon appears in the upper right corner of the browser.

You should also check the web site address to determine if the site is secure. Secure web sites will start with https:// rather than http://.

Posted at 01:32 PM, Aug 24, 2009
what happens when you are trying to make a payment on your due date and there are "technical difficulties"
Posted by Gimmy at 09:46 AM, Aug 23, 2009
Thank you for your posting regarding payments during technical difficulties. If you experience technical difficulties while trying to complete a transaction or payment on the First National online banking site, please contact our Customer Care Center for assistance 24 hours a day, 7 days a week.
Posted at 08:57 AM, Aug 26, 2009
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